C-CARE is hiring a Credit Control Officer responsible for managing the credit and collections processes, ensuring timely payments from patients, clients, and insurance companies. The role ensures adherence to credit policies, minimizes the risk of bad debts, and maintains positive relationships with stakeholders.
Main Duties/Responsibilities
- Claims Submission / Invoices
- Prepare, verify, and submit claims and invoices in a timely manner.
- Ensure accuracy and compliance with contractual and regulatory requirements.
- Collections
- Monitor and follow up on outstanding payments from insurance companies.
- Ensure timely receipt of payments to support healthy cash flow.
- Reconciliation
- Conduct regular reconciliation of invoiced amounts, rejections, discounts, and exchange gains/losses with insurance companies across all accounts.
- Identify and minimize claim rejections to maintain a low rejection rate.
- Coordinate and organize reconciliation meetings with insurance companies in collaboration with medical vetting officers.
- Ensure reconciled positions are signed off and maintain an updated schedule of reconciled accounts.
- Maintain accurate and up-to-date financial records.
- Application of Payments
- Accurately allocate received payments to the correct accounts and invoices.
- Ensure financial reporting is current and reliable.
- Aging Report
- Prepare and analyze the accounts receivable aging report regularly.
- Monitor overdue accounts and highlight potential credit risks.
- Support effective debt recovery actions.
- Review the aging report with the Credit Control Manager for timely decision-making.
Key Skills and CompetenciesQualifications
- Formal education required: A minimum of a degree in Accounting, Finance, or a related business field.
Experience
- Minimum of 2 years of experience in credit control, preferably in the healthcare or service industry.
- Familiarity with medical billing and insurance claim processes is an advantage.
Behavioral Competencies
- Strong attention to detail and accuracy.
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet deadlines.
- High level of integrity and professionalism.
- Problem-solving and analytical thinking skills.
- Customer-oriented mindset with a proactive approach.
Note: The Job/Service Objectives are not an exhaustive list of tasks and duties but serve as a guideline for daily responsibilities, which may evolve based on business requirements.
