KCB Bank is hiring a Customer Service Consultant (Jinja and Sixth Street Branch) to carryout the following responsibilities;
KEY RESPONSIBILITIES
- Cross sell all bank products and services.
- Attend to customer’s queries.
- Resolve and minimize number of customer complaints
- Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall
- Any other duties assigned from time to time.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a) Academic & Professional
- Bachelor’s degree in a Business-related field is required.
b) Experience
- A Minimum of 1 Year experience in offering customer care and teller services
