C-CARE Uganda is hiring a Group Clinical Administrator to lead and manage contracts for all visiting consultants, maintain an up-to-date doctors’ database, and support administrative tasks within the Medical Services Department.
Main Duties/Responsibilities

  1. Doctors’ Contract Management
    • Collaborate with OPD Managers/Leads to ensure contracts/addendums for new and existing visiting consultants are adequately maintained.
    • Act as the guardian of the C-Care Doctor Master file and manage doctors’ profile creation on the HIS database, liaising with IT and Finance for proper mapping to Business Units (BUs).
    • Resolve queries related to contracts and HIS with relevant parties.
    • Maintain an up-to-date doctors’ register.
    • Ensure all doctors’ documents are current and properly filed.
  2. Happy Doctors’ Initiatives
    • Support Happy Doctors’ Initiatives, including birthday gifts.
    • Track and assist with initiatives such as Professional Indemnity paperwork and liaising with insurance providers.
    • Assist in planning Continuing Medical Education (CME) events and doctor-related events (e.g., Annual Gala), coordinating with L&D team, BUs, venue providers, and marketing for successful execution.
    • Support the production of the Doctors’ Newsletter.
  3. Clinical Affairs Administrative Tasks
    • Work closely with the Clinical Affairs Team to assist with day-to-day administrative tasks.
    • Attend main department meetings and compile minutes as required.
    • Assist with data analysis and compile information for Board and Management meetings.
  4. Doctors’ Engagement & Recognition Strategy
    • Coordinate the “Doctors’ Winning Strategy” initiatives to foster pride and belonging among medical staff.
    • Manage and track the implementation of:
      • Doctors’ Connect (networking and engagement forums).
      • Doctors’ Privilege Card program.
      • Doctors’ Excellence Awards and Doctors of the Month board.
      • Specialty of the Month board.
      • Annual Doctors’ Event Calendar (CMEs, Gala, Scientific Day, Socials).
      • Doctors’ Research Journal and support for research dissemination.
    • Ensure consistent communication and visibility of recognition programs across C-Care.

Key Performance Indicators (KPIs)

  • Effective management of Doctors’ Contract Management and maintenance of an up-to-date doctors’ register.
  • Successful support of Happy Doctors’ Initiatives.
  • Effective planning and execution of CMEs.
  • Attendance at Doctors Relations Meetings and timely sharing of meeting minutes with attendees.
  • Contribution to data analysis and preparation of slides for internal meetings.
  • Completion of at least one Doctors’ Excellence Award cycle and consistent monthly recognition boards.
  • Publication of the Doctors’ Research Journal or equivalent platform for clinical thought leadership.
  • Successful roll-out and uptake of Doctors’ Winning Strategy programs, measured by participation, feedback, and visibility.

Key Skills and CompetenciesQualifications

  • Degree in Healthcare or Business Studies (Mandatory).
  • Training or qualification in Human Resource Management (Preferred).

Experience

  • At least 2 years of experience in general administrative tasks or human resource management.

Behavioral Competencies

  • Strong organizational skills.
  • Ability to work independently and collaboratively within a team.
  • Effective communication skills.
  • Collaborative approach.

Note: The Job/Service Objectives are not an exhaustive list of tasks and duties but serve as a guideline for daily responsibilities, which may evolve based on business requirements.

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