BRAC Uganda Bank Ltd is hiring an IT Applications Support Officer responsible for the day-to-day technical support of the core banking system, digital financial systems and other server-hosted business applications ensuring system stability and enhanced performance.

 

Key Duties and Responsibilities:

  • Computer setup, maintenance, and troubleshooting.
  • Assist in database designs and update and amend existing databases
  • Monitor database performance, availability and efficiency
  • Sustain the security and integrity of data by establishing and enforcing standards
  • Create complex query definitions that allow data to be extracted
  • Support users and maintain databases by identifying and solving database requirements.
  • Perform data backups and other data recovery and resilience procedures such as data replication and restoration of data.
  • Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements and promoting Process Improvement.
  • Set up, test and support new databases and data handling systems like a data warehouse that will support BRAC’s business intelligence (BI) and analytic system requirements.
  • Manage real time monitoring/alerts, review database performance and trending, and make appropriate recommendations on improvements
  • Follow the change control process to perform low risk data operations required to resolve open incidents that may not be resolved by users front-end.
  • Ensure all databases are up-to-date and synchronized as required.
  • Timely generation and submission of ad hoc reports required by business
  • Support backend troubleshooting of end of day and normal operations of the core banking system and other applications.

 

Qualifications, Skills and Experience:

  • Bachelors in ICT, Computer Science, and any related ICT field.
  • A minimum of four years’ experience in banking sector
  • At least 2 years of Database Administration experience on Oracle and/or SQL Server
  • ITIL V3 Foundation
  • Oracle (OCA or OCP) an added advantage
  • Oracle (OCP) and/or SQL Server certifications

Knowledge, Experiences, Competences

  • Strong analytical and problem-solving skills
  • Excellent customer service
  • Proven ability to handle pressure and work under stress in emergencies
  • Strong interpersonal skills
  • Good communication skills
  • Crystal report tool
  • Banking experience or awareness of the bank’s products, services and business
  • Demonstrated ability and desire to learn Core banking application, Infrastructure components, and other technologies.
  • Supervisory experience
  • Relational database management skills
  • Windows and Linux server knowledge with strong scripting skills.
  • Strong Knowledge of Technical Infrastructure and its interdependencies.
  • Good knowledge of Application Infrastructure and its interdependencies.
  • High degree of problem-solving and analytical skills to be able to restore service as quickly as possible.
  • Banking experience or awareness of the banks’ products, services and business.

 

How to Apply:

Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN ONE PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net NOT later than Friday 06th February 2025. All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd in one PDF.

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