• Cultivate new business opportunities and bring in revenue for the Bank as per the set target.
• Maintain and develop business relationships with existing and prospective customers.
• Monitor designated accounts portfolio for managing overall credit risks.
• Provide coaching for subordinates through on-job training.
• Oversee Trade Finance operations and drive growth and revenue.
• Identify training needs, provide feedback & coaching to ensure maximum potential is achieved.
• Develop business opportunities and monitor activities in line with the Bank’s long-term strategic and annual business plans; ensure the Bank remains competitive and reacts promptly to changing market conditions and customer needs.
• Implement a focused relationship management system to increase business flow, generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy.
• Adhere to appropriate controls and monitoring mechanisms for developing a high-quality asset book by fully complying with the Bank’s Credit Policy, Bank of Uganda guidelines, and relevant legal provisions for lending and Trade & Working Capital Solutions Products.

STRATEGIC MARKETING

• Practice strategic marketing by developing competitive advantage in the changing marketplace and leveraging the Bank’s distinctive capabilities to drive value.
• Enhance value creation by creating, communicating, delivering, and offering solutions that benefit customers, shareholders, and partners.
• Develop innovative solutions delivered through branches and electronic channels to respond to market needs or identified gaps.
• Jointly with commercial teams (including branches), carry out customer marketing events to enhance the Bank’s wallet share.
• Conduct capacity building through trainings on Trade & Working Capital Solutions Products.

STRATEGIC CUSTOMER EXPERIENCE

• Lead & drive high levels of customer engagement.
• Build a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, organic growth, and lower costs.
• Create a differentiated customer experience design tailored to target needs; optimize interactions with the brand, offerings, and touch points; deliver consistently and make continuous improvements.
• Periodically review existing products based on customer feedback and market trends to ensure continuous utilization—drive customer-led propositions.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Ensure agreed Service Level Agreement (SLA) is maintained at all levels.

CONTROL

• Handle requests for short-term excesses in liaison with Credit Risk unit and ensure proper authorization.
• Work with Branch Credit Manager/Branch Manager to deliver daily banking and operational services to trade clients to the Bank’s satisfaction.
• Monitor account operations of all trade borrowers daily.
• Check covenants and other conditions at least monthly to ensure full compliance.
• Ensure compliance with terms & conditions in the Approver and Offer Letter.
• Maintain client registers/databases for ease of contact.
• Undertake renewals &/or reviews of outstanding loans before 90 days of expiry.

OTHERS

• Drive set targets/budgets for the Trade Finance unit.
• Maintain database of Corporate and Trade Clients.
• Prepare performance reports.
• Originate quality loans to meet individual targets.
• Submit periodic reports of all loans approved/disbursed to ExCom.

HOW TO APPLYIf you meet the above requirements, please submit your application online by sending:

• A cover letter
• A detailed CV
• Copies of relevant academic and professional certificates

Email: recruitment@trobank.com