Kampala Hospital is hiring a Team Leader – Credit Control & Client Relations to manage the hospital’s accounts receivable portfolio, ensuring accurate billing, timely collections, effective reconciliations, and strong client engagement — particularly with insurance partners. The role requires sound financial judgment, excellent negotiation skills, and a commitment to maintaining positive business relationships while minimizing bad debts.

Department: Finance

Reports To: Finance Manager

Key Responsibilities:

• Ensure billing accuracy and timely dispatch of invoices to all clients.
• Negotiate pricing and payment terms with insurance companies and corporate partners.
• Conduct regular ageing analyses, account reconciliations, and address variances promptly.
• Issue customer statements and reminders, ensuring adherence to collection timelines.
• Supervise and mentor the credit control and cashiering teams to meet individual and team KPIs.
• Prepare daily, weekly, and monthly cash inflow forecasts and reports.
• Maintain claim rejection levels below 4%.
• Safeguard all client documentation and ensure strict confidentiality.
• Deliver excellent customer service and uphold Kampala Hospital’s values and ethical standards.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, or Business Administration.
• CPA or ACCA certification is an added advantage.
• Minimum of three (3) years’ experience in credit control, client relations, or financial management — preferably within the healthcare or insurance sector.

Key Competencies:

• Strong analytical, negotiation, and organizational skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy.
• Effective leadership and team management skills.
• Proficiency in MS Office, especially Excel.
• High degree of integrity, confidentiality, and professionalism.

Why Join Us:

At Kampala Hospital, we believe in empowering our people to grow and make a meaningful impact. You will be part of a collaborative, ethical, and innovative environment that values professional excellence and compassionate service.

How to Apply:

Interested candidates should send their CV and cover letter to recruitment@kampalahospital.com with the subject line:

“Team Leader – Credit Control & Client Relations.”

• Application Deadline: 7th November 2025