Cairo Bank is hiring a Transaction Banking Officer responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Key Responsibilities
- Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
- Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
- Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
- Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
- Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
- Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
- Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
- Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
- Any other duties assigned by the supervisor in line with the role.
Education.
A Bachelor’s degree, preferably in a business-related field.
Experience.
- Minimum of 2 years’ experience in the Banking Industry
- Knowledge of Branch processes and procedures
- Knowledge of bank products, services and policies and procedures.
Skills And Competencies.
- Customer centricity and a good understanding of the sales process
- Excellent planning and organisation, and interpersonal skills
- Problem-solving and analytica,l and reporting writing skills
- High Level of integrity
- Creating and innovating
- Learning and researching
Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at recruitment@cbu.co.ug not later than 5pm, Thursday, 11th September 2025.
